RETURN POLICY

If you are not satisfied with your purchase, returns and exchanges are accepted on items that have not been worn or altered and with ALL tags attached. You may exchange or return merchandise by mail within 14 days of receipt of purchase ONLY WITH A RETURN AUTHORIZATION NUMBER. Please note that we do not refund shipping charges.

Obtaining Return Authorization Number:
1. Please e-mail to info@iStarJewelry.com regarding your reason and purpose for your return.
2. A customer representative will get back to you with a RETURN AUTHORIZATION NUMBER. With this RETURN AUTHORIZATION NUMBER, customers can send the items back to our headquarters for a full repair or refund.

Qualifications for Returns/Refunds:
If the product is damaged in its original condition, or if the incorrect item is shipped, the item qualifies for a refund or repair. Products that have been worn/used and are in need of care may be sent in for repair at the customer's own costs which will include shipping and handling plus manual labor charges. All returns must be within 14 days of the invoice date. All returns must be authorized by a customer representative, and an approval code number must be obtained before any item can be shipped back for repair or refund.

**Important** It is important that the product has not been worn or used in any way for a full refund. If our customer representatives evaluate the product to have been worn or used, a full refund will not be given. Therefore, if you wish for a full refund, please keep the item in its original state and packaging and e-mail us as soon as possible. Refunds exclude shipping costs.
ALL FINAL SALE PRODUCTS are NOT REFUNDABLE.
Shipping Directions
1. Once all qualifications are met and an approval code is obtained items should be returned within 7 days of obtaining the approval code.
2. With the approval code, send in the package to the following address: iStarJewelry.com 426 Hudson Street Hackensack NJ, 07601
**Important** Keep in mind that returns will only be accepted with the authorization number. Any returned item without an authorization number will be shipped back to the customer.
3. Once the package is received at our headquarters, only then will the customer receive the refund. Therefore, it is important that the customer returns the items as soon as possible. All returns and refunds are not 100% guaranteed with authorization. Once we see the item, we must investigate and approve the return for a refund to be issued. To assure fast and efficient return processes, we ask that our customers please follow the directions.

Order Cancellation
Customers may only cancel merchandise within 24 hours of the placement of the order.