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Terms & Conditions

1.Return-Warranty Policy a.iStarJewelry.com provides our customers with top rated, high quality products that are assured to satisfy the needs of our customers. However, this portion is written to provide our customers with the guidelines of our return policies just in case the products are not sufficient for customers' causes and intentions. iStarJewelry.com's limited ___day manufacturer warranty is a defective exchange policy in which only products with physical malfunctions can either be repaired or replaced with sole consent from the manufacturer or iStarJewelry.com. Returned products, either for repair or replacement, must be in new condition, in the original packaging and must include all forms that were in the originally received package. The product must be received within __days of the invoice date. Returns are only viable with a return code from one of our customer representatives. If items are returned to us without any previous notification through the phone or e-mail, we hold no obligation to keep the merchandise. In such cases, no credit or refund will be given, and if the customer wishes to receive the returned item, all and handling charges must be covered by the customer. Only upon mutual agreement will refunds and credits be given. If the product is free of defects on the manufacturer's part, we will neither accept the return, nor re-credit the customer. b. Only products with a return code will be accepted, and we reserve the right to refuse for incorrect returns, and reserve the right to charge a restocking fee for additional damages or incomplete returns. Therefore, when returning products, please e-mail us at info@iStarJewelry.com and contact our customer representatives before you decide to ship the product to us. It is important that our customers return and receive their products quickly and securely; our customer representatives are here to guide you step by step. Keep in mind that without consent from the manufacturer or from one of the customer representatives at iStarJewelry.com, returns may not be applicable; therefore, it is crucial that our customers review the return policy with our representatives before furthering in any return processes. It is very important that our customers are satisfied and that we can provide our customers with the assistance they need. If you have any questions regarding any matter, please make sure to e-mail us at info@iStarJewelry.com and we will try our best to assist you in any way possible. c. Return Address: www.iStarJewelry.com 426 Hudson Street Hackensack, New Jersey 07601 2. Privacy Policy a. www.iStarJewelry.com respects your privacy. b. By accepting the Privacy Policy, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new customers and current customers. c. When the time comes for you to register or make a purchase, you will be asked number of personal questions and you will need to give answers to those questions. The information we collect will be your registration and payment information. The registration information includes: your first and last name, your address (both and billing), your phone number, fax number, e-mail address, any business related information and other personal information. The payment information we collect includes: your billing address (all billing information), credit card numbers and expiration dates and tracking information from checks or money orders. All of the information gathered is very important for order processes and transactions to take place successfully without any complications. d. Your collected information will be stored and tracked through the use of "cookies". Cookies are small text files (usually around 50 to 150 bytes and always less than 4kb) downloaded from a Web site by your browser. Some stay in your Random Access Memory and are deleted when you close your browser. Others are saved to your hard drive when you close your browser. They are used by Web site owners to remember your preferences and by advertisers to track your online habits, and target ads according to your interests. The use of the term "your" is a little misleading. It's not really "your" visits that are recorded, but "someone's." Cookies do not identify you, but they can keep track of your movements from page to page on a site. Cookies can't get information from your hard drive. They are not programs, just strings of letters and numbers. e. Generally, all the information collected will help to improve our market, improve our content and product offerings and to customize our site's contents and service specifically for you. The registration information will be primarily used to contact you regarding your order and other additional services that might be of interest to you. Specifically, your e-mail address, mailing address, phone number and fax number may be used to notify you with surveys, product alerts, new service or product offerings and communications relating to our site. The Payment information will be shared with banks and vendors related to the transaction in order to successfully complete the purchasing process. iStarJewelry.com will not create a physical copy of your credit card information. While iStarJewelry.com provides recent technology to secure your information, this does not eliminate the risk of theft, loss or mis-use. iStarJewelry.com is not obliged to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other mis-use of payment information, including credit card information. f. All information submitted is confidential and will not be sold, rented, loaned, or the like to any other third party. However, we reserve the right to disclose the collected information to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who m ay otherwise be causing injury to or interference with, the title, rights interests or property of iStarJewelry.com, our users, customers, partners, other web site users or anyone else who could be harmed by such activities. g. We also have the right to disclose information in response to subpoena or other judicial order or when we reasonably believe that such disclosure is required by law, regulation or administrative order of any court, governmental or regulatory authority. h. If we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. i. By accepting the Privacy Policy, you are mutually agreeing to our right to disclose your information. 3. : a. Our products are shipped via USPS Priority, USPS Express, UPS Ground, UPS Next day, UPS 2nd day and UPS 3rd day anywhere in the continental United States. Items will usually be shipped within ___ days of the date you place your order, not including weekends and holidays. If you require faster delivery service, please let us know. Alaska, Hawaii and less accessible areas' orders require additional handling fees to cover processing of customs paperwork and special arrangements, plus payment of actual costs. Insurance is required and based on the total package value. There are two options for international : International USPS First and International USPS Express . iStarJewelry.com is not liable for any items that are lost or damaged during the delivery process. All complaints and inquiries regarding lost/stolen/damaged items should be handled with the postal services. Items that are sent internationally may take longer than regular shipments because the items must go through the foreign customs. Depending on the country, the items may be held at customs longer than usual, so please give it some time to get to you. When sending items internationally, we suggest that you choose the International USPS Express . It may cost extra, but it is definitely more secure than the USPS First . b. iStarJewelry.com does not hold responsibility for lost items during the delivery process. If items are lost during the delivery process, all complaints and inquiries should be handled and cleared directly with the postal service personal. Once the items are shipped and tracking number is given, all responsibility is held by the postal service. c. To lessen the complications and confusion, and to accelerate the and handling process, we advise our customers to check for spelling, other typographical errors, and make sure the credit card information entered is correct. All labels and addresses are printed and copied exactly the way customers enter them during the order process. If items become lost due to typographical errors, and spelling errors on the customer's behalf, iStarJewelry.com will not be held liable for the lost item. 4. Correcting Information a. You can view your registration, payment, and other personal information. If you need to make changes to your information, please contact one of our customer representatives and they will assist you in modifying the changes. 5. Your Feedback and Questions a. iStarJewelry.com provides our customers with necessary products, but we also serve to assist, satisfy, and serve to make internet purchasing easy. We welcome all feedback on our products, customer service, and any criteria that our customers would like to speak on. Send us your comments, opinions, and any questions to our e-mail address at info@iStarJewelry.com. Our customer representatives will write back to you as soon as possible.